Collect required information
As a part of your registration, login data to order tickets, we need your name, date of birth and email address. Once you have created your personal account My ELS, you have the option of adding your mobile number and other contact information. We also ask for your payment (card) details and/or bank account information when ordering tickets.
Our servers may also automatically collect information about your computer when you visit our website, including without limitation the type of browser software you use, the operating system you are running, the website that referred you, and your Internet Protocol (I.P) address. This information is important for our services. The information you provide allows us to provide an efficient service and helps us to improve the quality of our service.
How do we use this information
The information you provide Euro Lottery Services will be used to give you the service you deserve and to correspond adequately with you.
We use the information only to communicate with you: When sending a order confirmation, when you win a prize, when we make changes in comparison to the conditions, to answer your questions and to contact you about your personal account My ELS. We may also use non-personal information to improve our service to our website and to collect statistics.
We may also use your email address and/or mobile number to send you reminders and/or promotional messages about our products or services. For example, we will typically alert you when a lottery has reached a substantial jackpot total; when we offer a new lottery game; or if we introduce a new payment method or site feature. The frequency of these messages will depend on the status of the various lottery jackpots on offer. You can review and control your opt-in status at any time in your personal account My ELS.
All personal data we hold (with the exception of details automatically gathered by our servers) is available for review in your personal account My ELS, and you can choose to update it there at any time. Only the most recent information is retained, and only for as long as you remain a registered user of Euro Lottery Services. If you choose to close your account or if your account is terminated for any other reason, we will retain only the minimum data required to meet our legal and regulatory requirements.
Sharing your information
We will not share, rent or sell your personal information to third parties except as laid out in this policy. If however the company and/or its assets are sold, your personal details may be disclosed to the purchaser of the company and/or its assets.
We supply our service providers with the minimum personal details necessary for operating our service. This includes:
- Securely passing the details necessary for processing payments to our payment gateway service providers.
- Use of email address and first name in our transactional email service provider platform.
- Where we have your permission to send reminders and/or promotions, use of your email address, name in our promotional email service provider platform.
- Use of mobile number and first name in our transactional sms service provider platform.
- Where we have your permission to send reminders and/or promotions, use of your mobile number, name in our promotional sms service provider platform.
When necessary, Euro Lottery Services is allowed to provide personal information when required by law in a legal process, or if we find it necessary in connection with illegal activities, suspected of an investigation of fraud, situations involving physical threats to any person, or violations of our general conditions or other legislation. Otherwise, Euro Lottery Services will never share your information with third parties without your permission.
To improve and offer a user-friendly website when you visit our website, many of our pages make use of "cookies." A "cookie" is a small file stored on the user's computer that identifies you as a unique user. This file contains information about the user. The use of a cookie is not linked to your personal information while visiting our website, they only make your navigation through our website in a more user-friendly way.
External sites and social media sharing
Our website may link to or contain links to third party websites that we do not control or maintain. We are not responsible for the privacy practices employed by any third party Website. We encourage you to note when you leave our website and to read the privacy statements of all third party websites before submitting any personal information.
Our website may contain features that allow you to share content or promotions with your contacts. If you send someone else a communication from Euro Lottery Services (such as sending website content to a friend) the personal information you provide (names, e-mail addresses etc.) will be used only to facilitate the communication and is not retained or otherwise used for any other purpose.
Protection and Safety
Euro Lottery Services takes every precaution to protect your personal information against the loss, abuse or changes to it. We cannot guarantee that data will not be lost, misused or modified, but we try to prevent this as much as possible. We provide the necessary physical, electronic and managerial procedures to make sure that all information remains within our database. We use Secure Socket Layered (“SSL”) encryption security products to ensure information is submitted and stored securely. Our payment gateway service providers use extended validation methods and secure their payment process behind multiple firewalls.
2023 | ELS Services ltd | 31 Chr. Sozou Street Office 102, 1st Floor 1101 Nicosia, Cyprus